service

Thank you for shopping at Megatunes online music store. Our policies are posted below for your convenience. If you have any questions that are not covered under the headings below, or to have a CD held at our street store, please contact us by Email by phone 403-229-3022 or call us toll-free 1-800-387-6210 between 10 AM and 9 PM Mountain Time.

Placing Orders
To add an item to your shopping cart, click on the "Buy" icon attached to the image of the CD you are viewing. You will be invited to continue to browse after adding products to your cart. Once you are ready to checkout, click the "view cart" button at the top of every page. You'll be able to view the contents of your shopping cart, and delete or change the quantity or individual items. Once your cart is the way you want it, follow the easy checkout instructions (below your cart) and your order will be placed.

Payment
We accept VISA & MASTERCARD. All prices in Canadian funds.

Shipping
Orders are shipped by Canada Post (parcel post service). On request, we will ship Express Post, Priority Post, or any overnight courier you require. These methods of shipping will be added (at cost) to your payment total when we process your credit card. Orders outside of Canada will be shipped according to the speed of delivery you require. Please provide us with an email address by which we can respond to your requirements and confirm shipping arrangements and costs.

Duty, Customs and Taxes
Orders within Canada will be subject to the Canadian GST (Goods & Services Tax). Orders shipped to international destinations may be subject to applicable duty and clearance charges, which will be the responsibility of the recipient upon delivery.

Guarantee
All products are guaranteed against manufacturer defect. Your satisfaction is guaranteed. Products may be returned for any reason with full refund for the products or exchange within 14 days of your receipt. We do not refund shipping charges.

Returns & Exchanges
In keeping with the conditions of our stated Guarantee, you must notify us in advance that you would like to return or exchange a product, and the reason for your request. You may notify us via mail, e-mail, on-line form, phone or fax. Refunds will be processed upon receipt of purchase, in the amount equal to the value of the product(s) and any applicable taxes. Refunds are in the form of credit to the charge card number used in the original purchase.

Secure Purchasing
All transactions are processed with SSL (Secure Sockets Layer) to ensure privacy and integrity of your order information. SSL has been referred to as "the most advanced online ordering security system available". In fact, there is a greater chance of having your credit card number intercepted by a third party when you use your credit card over the phone or in a restaurant or store.

Privacy
Your relationship with us is very important. If you have purchased from our store or subscribed to our newsletter, we may occasionally update you via email of special opportunities. We may also contact you if you have entered one of our contests. We may share non-personal, non-individual statistical or demographic information in aggregate form with our marketing partners, advertisers or other third-parties for research purposes. In other words, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.